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If you combine courtesy, efficiency, elegance, and impeccable service and professionalism you would come to the inescapable conclusion that these are the hallmarks of the Ritz Carlton Cancun, located in the heart of Mexico's Yucatan playground.
The Resort rests on the tip of Mexico's exotic Yucatan Peninsula, and is located on more than 7.5 acres along the Azure Caribbean Sea, with some 1,200 feet of pristine beach, offering the pinnacle of Caribbean hospitality and splendor. It is the first ever and only AAA Triple Five Diamond Resort and its other honors include AAA Five-Diamond Resort rating from 1996-2002, Five Diamond Restaurant Ratings for the Fantino Restaurant, and the Club Grill for 1997-2002.
Condé Naste Traveler Magazine's Gold List named the Ritz Carlton as the "Top Place to Stay" in Mexico and the Reader's Choice Awards named it :Top Latin American Resorts" for 1997 to 2001. Gourmet Magazine's "Rooms at the Top Survey" named the Ritz Carlton as the Best Hotel in Mexico, Top Service and Number Four in the World. The resort was designed to reflect Mexico's rich Spanish heritage with tiled roofs, wrought-iron railings, dancing fountains, private courtyards and unique five-story high stained glass ceiling designed by a local artist.
One of the most impressive features of the Ritz Carlton in Cancun is the approach to the reception area. A semi-circular driveway opens up after passing through abundant vegetation, which boosts the architecture of the building itself. Guests are welcomed by "ladies and gentlemen" whose courtesy and friendliness make one feel at home immediately. Taken into the lobby area for registration, guests are greeted with the music of Mexican guitarists and singers and provided with Margaritas and Piña Coladas, (with or without alcohol), soft drinks, and bottled water, making the entire process one of comfort and convenience.
The Resort's features of balconies overlooking the ocean from each of its 365 guestrooms and suites are of particular significance to guests, who enjoy such welcome extras, such as a private safe, fully stocked honor bar, and telephone in the bathroom. In addition to a 24 hour room service, the hotel provides twice daily maid attention, evening turndown service, and a multi lingual concierge staff. Guests wishing for an added measure of service and personal attention may select accommodations on the Ritz Carlton Club, accessed by a separate elevator key. The spacious and well-appointed Club Lounge features complimentary food and beverage presentations throughout the day, including continental breakfast, afternoon snacks, cocktails and hors d'oeuvres and sweets and cordials. The resort opened on April 15, 1993 and features two outdoor swimming pools, three tennis courts, (one of which is lighted) and Ritz-Carlton signature blue "cabana chairs" on the beach. The Fitness Center is equipped with weight training and cardiovascular equipment, steam and sauna rooms, and aerobic classes are offered each morning. Spa services are available, including massages in the Fitness Center, guestroom or on the beach. A beauty salon is also located in the hotel.
Upon arrival at the pool and beach area, all guests are greeted by a specialty concierge personnel and registered at the guest services desk. This enables staff members to locate any guest in the area and deliver important messages, phone calls or faxes. The additional complimentary services and amenities offered include enhanced pool and beach "toys", board and table games for children, selection of magazines and books, fresh fruit and snacks, spritzer bottles and of course the special concierge services. In addition, guests desirous of an even higher level of personal service and attention can benefit from the new Palapa Presidencial facilities. Two private thatched beach huts are available for daily rental, and feature enhanced facilities, including private butlers, cellular phones, CD stereos, and a selection of musical discs, coolers stocked with guest's personal preferences, bathrobes and slippers, magazines and lotions.
One of the most selected areas for cocktails is the Atrium, surrounded by the etipremnum (telephones or ivy) plant which hangs from the ceiling creating a relaxed and "close to nature" feeling and emphasizes the use of the beauty of nature in the building.
The Club Grill recently earned AAA's coveted Five Diamond Award. It combines local ingredients and fresh spices with the originality of California cuisine. Regional specialties and a variety of fresh seafood, beef and game are offered including a new grill station with hearty dishes added in August. New menu selections have Mexican influences, including Tequila Flamed Squid Ink Risotto flavored with Coriander, Jalapeñ:o Chile and Tomatoes; Cafetiere of Tomatillo Consumme with Diver Scallops Tartar; Roasted Rack of Lamb in Pepper and Lime Leaf Crust, Potato Purée with Goat Cheese and Tobiko Arroz con Leche Brulée with a Soft Grand Marnier Center, and Apple Vanilla Sauce. The Fantino and the Club Grill are two of only 45 Restaurants in the United States, Canada, Mexico and the Caribbean to have earned AAA's highest honor.
The Hotel's most casual restaurant, The Caribe Bar & Grill, is located poolside overlooking the beach. Open daily for lunch, the Caribe Bar & Grill offers Caribbean specialties, tropical drinks and live Mexican music. Executive Chef, Christopher Romine oversees the hotel's entire culinary operation which includes banquets and room service, while Jose Mejia is executive sous chef of the Club Grill.Area director of marketing Robert H. Rippee noted that precautions have also been taken to ensure the safety of all guests. The hotel is fully equipped with an extensive fire and emergency system, which includes smoke detectors in all guestrooms and public areas, strobe light alert system, complete sprinkler system, extinguisher system, a trained emergency response team and a 24 hour security staff. He also noted that training is essential and is an area to which special attention is given. Many members of the staff have been attached to the Ritz Carlton Cancun for many years and are part of a specially selected group aimed at providing optimum service at a highly professional level.With its impeccable service, world class ambiance and luxurious accommodation, the Ritz Carlton creates a feeling of euphoria and the distinct impression is formulated in one's mind of a utopian surrounding, suggesting that the property is in the proximity of the divine, and its future is assured. Feature by Edwin Ali, Caribbean Correspondent. Read Edwin's Jetsetters Magazine feature about Mundo Mayan Classic. ![]()
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